Elon's Vision
  • Contacts
  • Privacy Policy
  • Terms & Conditions
  • News
  • Economy
  • Editor’s Pick
  • Investing
  • Stock
No Result
View All Result
  • News
  • Economy
  • Editor’s Pick
  • Investing
  • Stock
No Result
View All Result
Elon's Vision
No Result
View All Result
Home Investing

Half of households find Christmas parcel firms fail to deliver

by
December 16, 2021
in Investing
0
Half of households find Christmas parcel firms fail to deliver
0
SHARES
25
VIEWS
Share on FacebookShare on Twitter

Nearly half of households receiving Christmas deliveries from online retailers have seen them go wrong, a survey suggests, as customers revealed that parcels were being thrown over fences, left in the rain or taken by binmen.

Four in ten shoppers experienced at least one problem with their courier during the run-up to last Christmas, according to research by Which?.

The consumer watchdog surveyed more than 2,000 people about the issues they had encountered buying goods online. Among the reported blunders were items arriving damaged, parcels being dumped in the bin and others being thrown over fences, including a crate of wine that was hurled over a garden gate.

Of those who reported a delivery that went wrong, one in five were delivered late, one in ten were left outside without consent and one in fourteen went missing.

A separate survey found that customer satisfaction varied considerably between different delivery companies, although generally it was high.

At the bottom of the list was Yodel, which at least 16 per cent of customers rated as “poor” in terms of communication about their parcel. Amazon topped the rankings with at least 90 per cent of shoppers giving a high rating in terms of punctuality, communication and condition of the parcel on arrival.

Adam French, a consumer expert at Which?, said that Christmas was “peak time for late, damaged or missing parcels and we have heard about scores of delivery disasters”. He said that proposed reforms from the regulator Ofcom, which aim to improve how companies handle complaints, were timely but added: “They must lead to far better levels of service for consumers, who are now more reliant on deliveries than ever before.”

A Yodel spokesman said: “We are proud of the hard work and diligence of our workers up and down the country and welcome all feedback from our customers to support us in addressing the aspects of our service we can build on. Other independent review platforms have indicated how much progress we have made in improving our service levels.”

Read more:
Half of households find Christmas parcel firms fail to deliver

Previous Post

How to stay in control if your business site crashes

Next Post

Bosses call for financial support as Covid rips through companies

Next Post
Bosses call for financial support as Covid rips through companies

Bosses call for financial support as Covid rips through companies

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Get the daily email that makes reading the news actually enjoyable. Stay informed and entertained, for free.
Your information is secure and your privacy is protected. By opting in you agree to receive emails from us. Remember that you can opt-out any time, we hate spam too!
  • Trending
  • Comments
  • Latest

Jay Bhattacharya on Public Health

October 12, 2021

That Bangladesh Mask Study!

December 1, 2021

Antitrust Regulation Assumes Bureaucrats Know the “Correct” Amount of Competition

November 24, 2021
Pints of champagne could be the next ‘Brexit dividend’

Pints of champagne could be the next ‘Brexit dividend’

December 24, 2021
Licensing Cartelists Say the Quiet Part Out Loud in Puerto Rico

Licensing Cartelists Say the Quiet Part Out Loud in Puerto Rico

0

0

0

0
Licensing Cartelists Say the Quiet Part Out Loud in Puerto Rico

Licensing Cartelists Say the Quiet Part Out Loud in Puerto Rico

July 1, 2025

“Top VPNs for Privacy, Streaming, and Speed in the UK: 2025’s Best Services”

July 1, 2025

Silent Cal Had a Lot to Say

July 1, 2025

Critics of Capitalism Misunderstand Economic Success

July 1, 2025

Recent News

Licensing Cartelists Say the Quiet Part Out Loud in Puerto Rico

Licensing Cartelists Say the Quiet Part Out Loud in Puerto Rico

July 1, 2025

“Top VPNs for Privacy, Streaming, and Speed in the UK: 2025’s Best Services”

July 1, 2025

Silent Cal Had a Lot to Say

July 1, 2025

Critics of Capitalism Misunderstand Economic Success

July 1, 2025

Disclaimer: ElonsVision.com, its managers, its employees, and assigns (collectively "The Company") do not make any guarantee or warranty about what is advertised above. Information provided by this website is for research purposes only and should not be considered as personalized financial advice. The Company is not affiliated with, nor does it receive compensation from, any specific security. The Company is not registered or licensed by any governing body in any jurisdiction to give investing advice or provide investment recommendation. Any investments recommended here should be taken into consideration only after consulting with your investment advisor and after reviewing the prospectus or financial statements of the company.

  • Contacts
  • Privacy Policy
  • Terms & Conditions

Copyright © 2025 ElonsVision. All Rights Reserved.

No Result
View All Result
  • News
  • Economy
  • Editor’s Pick
  • Investing
  • Stock

Copyright © 2025 ElonsVision. All Rights Reserved.