Secrets of Success: Mika Vainio-Mattila; CEO of Digital Workforce

Boosting operational efficiencies is key to raising bottom lines.

Designing Digital Workforce not to be industry specific was pivotal to Mika Vainio-Mattila’s business plan. Offering multiple verticals for expansion, they now offer global services across multiple enterprise sectors, boosting other businesses’ bottom lines. …

What products or services do you provide?

Digital Workforce is a trusted leader in Robotic Process Automation (RPA) service provision globally. Our comprehensive product range includes managed cloud-based automation, maintenance, advisory and implementation services. This makes us the perfect partner for any business looking for the fastest, easiest and most cost-effective route to implementing IA across their operations. Businesses can free up digital workers’ time for more purposeful work, scaling up their use of automation as required.
What type of businesses do you work with?
We work with over 200 customers worldwide primarily partnering with enterprises across banking, finance, manufacturing, insurance and healthcare. However, the solutions we offer are not sector-specific as the gains afforded by RPA can be leveraged in many industries and business units. The common thread uniting our customers is a high volume of manual, time-consuming processes that are optimised using RPA to boost operational efficiencies.

What problem does your company solve?

Many companies can benefit from building a robust digital infrastructure, but get stuck in a loop of long-tail IT projects that fail to deliver on ROI. In order to unlock the power of intelligent automation (IA), they need scalable services that can be deployed quickly. By partnering with Digital Workforce, Businesses are able to move fast to deploy Robotic Process Automation (RPA) within their business and reduce workload, effort and costs.
What is your USP?
We help our clients succeed with our comprehensive range of scalable services along with the best automation experts in the sector. Our unique cloud-based services give our customers the fastest, easiest and most cost-effective route to implement Intelligent Automation. We also offer maintenance, advisory and implementation services, making us an ideal partner for ensuring RPA success.

What are your company values? Have you ever had them challenged and if so how have you dealt with it?

Our company values are:

A learning mindset
Passion for customer success
Integrity in all relationships
Caring for each other

These values are challenged on some level on almost a daily basis, and yet they have prevailed. They are not easy values to follow but we feel that they provide us with strong guidance every day.
How do you ensure that you recruit a team that reflects your company values?

We make a big effort in recruitment to ensure there is a good fit with our culture and values, for example by encouraging referrals from current employees. By focusing on hiring the right people, we ensure that our values are reflected and reinforced. This approach leads to satisfied employees in the long run.

Are you happy to offer a hybrid working model post-covid?

We currently operate a fully hybrid model.

What is your attitude towards your competitors?

We respect our competition and learn from them where we can. Our competitors also help us to understand our points of difference.

Any thoughts on the future of your company and your dreams?

This is a thrilling time in history as humans are learning to entrust all sorts of business tasks to machines. I know that not every step in this journey will be easy – we’ll make mistakes along the way that we can definitely learn from. However, the direction we’re moving in is very exciting and paves the way for a more fulfilling work life than we have ever experienced in the post-industrial age.